.NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.DescriptionWe are looking for a motivated, success-driven Customer Engineer/Sales Engineer to work along with customers and the Sales and Customer Success teams to ensure a successful customers' onboarding and integrations.ResponsibilitiesFrom a sales standpoint: Technical communications with prospects and customers showcasing the product, providing technical details, resolving service related issues.Collaborate with the development team to attend customers' specific needs.Collaborate with product management to bring important insights from the customers' and prospects' point of view.Help develop new business with existing clients and/or identify areas of improvement with existing clients and collaborate with sales teams to grow opportunities and ensure growth attainment to exceed sales quotas.During the pre-sales stage: Secures input from all necessary solution stakeholders. Adapts solutions, as necessary, to ensure appropriate support.Customers' follow up and expectations' management.Writing technical offerings and integration documentation.Coordinates closely with sales and service resources to align solution design with customers' business requirements.Supports Sales on Product demonstrations when required.Secures from customer technical staff commitments needed to ensure a deal's "technical close."During the post-sales stage: Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.Proactively offer ideas and insights to improve the customer's issues and challenges.Identify opportunities for upgrades and growth.Requirements2-3 years of experience as Technical Account Manager / Account Manager / Customer Support in an IT / SaaS Company.Advanced level of English.Excellent communication skills. Able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships.Tech savvy person. Ability to understand technical documentation and extract the product value. Understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc. will be a plus.Empathy and social boldness: ability to manage customers' expectations and to mediate between parties (work along with QA, Sales, Development)
