Growth Era is a leading growth enablement company with a passion for generating high-quality sales meetings for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a fraction of the cost of building and managing this function in-house. Specializing in Sales Pipeline Management and HubSpot CRM Services, Growth Era provides targeted strategies to increase win rates, accelerate sales cycles, and deliver faster revenue growth, making it a trusted partner in the success of your business.
Job Description The Sales Development Department Manager is responsible for leading and supporting SDR Managers and the Training and Onboarding team, ensuring they have the resources and guidance necessary to excel. Key duties include developing strategic plans, optimizing processes for lead generation and meeting conversion, and monitoring team performance using data-driven insights. The manager will also ensure that SDR teams meet client expectations, resolve issues, and collaborate with other departments to drive results. Additionally, they are responsible for fostering a culture of learning and high energy, implementing innovative practices, and maintaining high client satisfaction and retention. Regular reporting to senior management and staying updated on industry trends are also critical to the role.
Your ResponsibilitiesTeam Leadership
Oversee and support a team of SDR Managers ensuring they have the resources, training, and guidance needed to manage their teams effectively.
Oversee and support the Training and Onboarding department that is responsible for bringing in new SDRs in the company.
Foster a culture of excellence, continuous learning, resilience, and high energy within the SDR teams.Strategic Planning & Process Optimization
Develop and implement strategic plans for the SDR department, aligning with overall company goals.
Plan capacity of SDRs and SDR hiring needs with the Training and Onboarding department.
Develop and refine processes to increase efficiency and effectiveness in lead generation, qualification, and sales meeting conversion.Performance Monitoring
Track and analyze key performance indicators (KPIs) for SDR teams.
Ensure SDR teams are meeting client requirements and delivering high-quality meetings.
Track and analyze performance improvement plans (PIP) for SDR teams.
Track and analyze coaching plans for SDR teams.
Follow the performance of the SDR Managers on a weekly and monthly level.
Use data-driven insights to identify areas for improvement and implement strategies to enhance performance.
Implement quality assurance measures to ensure consistent and high-quality outreach efforts.Reporting
Provide regular reports to senior management on Sales Development Department performance, including successes, challenges, and areas for improvement.
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