MESI is an innovative company that has grown from a startup into a globally present organization, specializing in the development of cutting-edge digital medical devices. Our products are used in 50 countries and have received numerous awards and certificates. Improving the quality of life for patients and the efficiency of healthcare professionals through state-of-the-art technology is our number one goal.
Position: Customer Support Specialist
Reports to: Key Account Manager
Location: Madrid
Purpose of the Job:
As a part of a vibrant team, you will contribute to company growth through customer satisfaction. You will be a first point of contact in solving customers' problems while using our devices. You will collaborate with the sales force and technical team at head office to find fast and appropriate solutions to improve customer experience daily.
Responsibilities:
Provide first-line technical support to users and customers of our digital medical device.
Diagnose and resolve technical issues via phone, email, or video conference.
Guide users on the proper use of devices and address software and hardware-related queries.
Work closely with the central office support team to identify, report, and resolve errors.
Document and record all technical issues and solutions provided to maintain shared knowledge.
Assist the sales team when necessary (installations, training sessions, etc.).
Requirements:
High school diploma or equivalent; preferably with a technical certification in IT or electronics.
Previous experience in technical support, preferably in the field of medical devices or health technology.
Strong verbal and written communication skills in Spanish and English (high level), as all communication with the headquarters will be in this language.
Ability to work independently and as part of a team in a dynamic rapidly changing environment.
Proactive and solution-oriented attitude with a passion for technology and healthcare.
Troubleshooting Skills: Ability to diagnose and resolve technical issues efficiently.
User-level in MS Office.
Customer Service Orientation: A genuine desire to help others and ensure user satisfaction
Availability to travel
Benefits:
Opportunity to be part of an international, innovative team transforming healthcare.
Collaborative and creative work environment with opportunities for professional growth.
Competitive compensation and benefits package.
If you are excited to contribute to the future of healthcare through technology and have the necessary experience and skills, we invite you to join us!
Please send us your CV and Cover letter to ****** .
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