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Are you an experienced hospitality professional looking for a new challenge supporting our business customers, such as hotels and restaurants, to find the right products for their needs? Then you've come to the right place! We are seeking a motivated Telesales Consultant (m/f/d) to support our sales team for the French Market and to contribute significantly to the success of the makro.es/marketplace.
What to expect:
You will provide telephone consultation to our key business customers, including restaurants, hotels, and small businesses, regarding our high-quality solutions in the field of commercial kitchen technology. You will have access to inbound calls, allowing you to actively and precisely address our customers' inquiries.
Your responsibilities at a glance:
Conducting telephone consultations (inbound calls) to advise on and sell our high-quality commercial kitchen technology products, such as professional appliances for washing, cooking and cooling to our French customers.
Proactively advising and selling our products and product bundles through outbound calls.
Creating individual offers, including clarifying details such as availability and conditions, in collaboration with business partners and respective teams.
Tracking customer inquiries and individual offers until successful completion.
Building and maintaining long-term customer relationships through regular contact and follow-up calls.
Identifying upselling and cross-selling opportunities to increase value for our customers.
Actively contributing to the continuous improvement of the inbound process by sharing expertise and introducing innovative ideas.
You've got
Experience in the hospitality, restaurant and catering industry, or with the corresponding equipment/products in the HoReCa sector.
Strong communication skills and the ability to present yourself in a friendly and professional manner over the phone.
Ideally experience in sales or customer service in a telephone-based role.
You are a team player and enjoy contributing your ideas to optimize customer service continuously.
Affinity for the gastronomy industry and an interest in technical solutions are advantageous.
Native-level proficiency in French and good English.
We've got
Innovative product and exciting career opportunities in an agile environment with a start-up mentality.
A diverse and vibrant international environment of 70+ different nationalities.
Flexible working hours and hybrid working with also flexible home office policy.
25 days of vacation per year.
Health and wellbeing support.
Private Health Insurance covered by the company.
Lunch support / Catering service at the office.
Language courses subsidy.
Attractive referral program.
Team events, MeetUps, and TechTalks.
And much more.
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About us
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.
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