Job Purpose: Build relationship with customers and maximize sales opportunity, whilst maintaining store image, product, and operations, and delivering the Versace customer experience.
Business Development: Achieve individual objectives and contribute to the achievement of store objectives.
Strive to always increase brand and product knowledge.
Master selling skills to satisfy customer needs.
Take action to maximize the sales opportunity on all categories.
Client Management: Ensures superlative customer service standards to meet customer expectations.
Act as brand ambassador to build relationships with new customers and VIP clientele.
Deliver the ultimate Versace experience to increase customer loyalty.
Solve customer complaints in a professional and positive manner, always offering follow-up.
CRM: Capture customer data at all times.
Proactively take possible actions to maintain a long-term relationship with customers.
Participate in the organization of in-store & promotional events, as per Shop in Charge guidelines.
Operations: Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting, etc.).
Remain in compliance with operational and company policies and procedures.
Ensure store presentation and visual merchandising standards are maintained according to company directives.
Profile: 2 to 3 years experience in retail - luxury experience preferred.
Strong relationship skills and ability to maintain long-term relationships with clients and community, understanding the needs and changes of the market.
Strong teamwork and relationship skills.
Organization and problem-solving skills.
Strong verbal communication skills.
A positive, outgoing, high-energy personality able to thrive within a high-paced environment and multitask.
At Capri, we are all responsible for creating a diverse and inclusive workplace.
We try to inspire change and growth within each other and believe success is a result that comes from our differences.
Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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