Job Summary:
Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, including but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods, and cleaning stations and equipment as necessary.
Duties and Responsibilities: Applicable to Minimarts operating a Food and Beverage Convenience Bar
Greets and engages customers in conversation for purposes of providing sales-related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer's selections.Where applicable, offers customers the opportunity to purchase extended product warranties, explaining coverage benefits and price.Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code uniform standards and supporting sales team members to the maximum extent possible.Becomes knowledgeable regarding merchandise selected, including proper setup, use, care, characteristics of various product price points, warranty coverage, etc. Communicates product-related information to customers knowledgeably and legibly.Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisors regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, and problems.Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service and job performance.Completes sales transactions efficiently and thanks customers for their patronage.Performs cash register transactions accurately and procedurally correct.Advises customers of upcoming sales events and services available throughout the Navy Exchange.Becomes knowledgeable in NEX store policies including merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently.Maintains a high level of awareness in assigned areas to deter theft while offering excellent customer service.Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories.Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, and cash register operation accurately and completely.Eligible for and participates in applicable commission and gainsharing sales incentive programs.Is required to lift up to 25 lbs. as it relates to job duties.Applicable to Minimarts operating a Food and Beverage Convenience Bar: Open and close the Food and Beverage Convenience Bar.Ensure all equipment is turned on during opening and turned off during closing.Preheats and displays products in heated display merchandiser.Replenishes products and condiments as required.Ensures all products remaining at the close of business are time dated when placed in the refrigerator.Cleans small wares and equipment throughout the day and at closing.Monitors the temperature on refrigerators and freezers a minimum of 3 times daily.May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter.No experience required. High school graduate or equivalent preferred.
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