Title: SALES ASSOCIATE (MINIMART)
Location: Spain-Cadiz-Rota
Job Number: 240003WZ
Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods, and cleaning stations and equipment as necessary.
Duties and Responsibilities: Greets and engages customers in conversation for purposes of providing sales-related assistance. Assists in the selection of merchandise and suggests additional items to complement the customer's selections. Where applicable, offers customers the opportunity to purchase extended product warranties. Explains coverage benefits and price. Interacts with customers and coworkers in a friendly and professional manner, adhering to NEX dress code uniform standards, and assisting sales team members to the maximum extent possible. Becomes knowledgeable regarding merchandise selected including proper set-up, use, care, characteristics of various products, price points, warranty coverage, etc. Communicates product-related information to customers knowledgeably and legibly. Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor/store manager regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Completes sales transactions efficiently. Thanks customers for their patronage. Performs cash register transactions accurately and procedurally correct. Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs them of NEXCARD account benefits. Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons in order to deter theft. Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and performing periodic inventories. Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely. Eligible for and participates in applicable commission and gainsharing sales incentive programs. Is required to lift up to 25 lbs. related to job duties including assisting customers, lifting merchandise, and stocking sales area as necessary. Applicable to Minimarts operating a Food and Beverage Convenience Bar: Open and close the Food and Beverage Convenience Bar. Ensure all equipment is turned on during opening and turned off during closing. Preheat and display products in heated display merchandiser. Ensure sufficient goods and products are readily available for customers by replenishing products and condiments. Ensure all products remaining at the close of business are time dated when placed in the refrigerator. Ensure cleaning of small wares and equipment throughout the day and at closing. Monitor the temperature on refrigerators and freezers a minimum of 3 times daily. May be required to attend a 4-hour food safety training session initially and an annual refresher thereafter. Performs other related duties as assigned. Qualifications: No experience required. High school graduate or equivalent preferred.
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