.HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide.
As versatile as we are, we are united by a common goal: We love fashion, we change fashion!Become a brand ambassador and be part of a team that works with passion, ambition, and expertise to create excellent customer experiences.
Be among the first to bring our collections from the runway to the customers!
Join our team and explore career opportunities that are tailor-made for you!HUGO BOSS is seeking a Sales Associate to join one of our store teams located in La Roca Outlet (Barcelona).In the role of Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base to drive commercial success.30 hours per week.Intermediate to advanced level of Chinese is required.Advanced English level is required.Previous experience as a Sales Associate is a plus.Familiarity with KPIs and previous experience.Immediate incorporation.What you can expect:PeopleParticipate in regular training to continuously develop.Follow all induction-related processes (e.G., Induction Workbook).ProductFollow all provided Collection Training & VM Guidelines.Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment.Support in all merchandise-related processes (e.G., deliveries & returns).Support in all stock take & cycle counts related processes.PerformanceBe familiar with all company store & individual KPI's & targets.Follow all provided action plans to improve productivity.Support in all operations for loss prevention & stock management.Build & maintain a strong commercial awareness of competitors & local markets.Customer ServiceDeliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers.Establish a customer-centric mindset to ensure customer experience.Responsible for CRM data gathering & quality management.Support store management in transaction, complaint & return handling.Processes & SystemsProficient utilization of business systems & latest technology.Follow all company policies (Health & Safety, Store Operations Manual, Retail Teamwear, etc.
).Your profile:Demonstrated experience of retail sales in a luxury brand environment.Willing to adapt and take on new challenges.Always presents a professional image.Successfully able to handle multiple demands and competing priorities.Professionalism is maintained under all circumstances.Fluent in English (C1 level required).Another language is a plus.Your benefits:HUGO BOSS offers its employees exceptional working conditions in an international environment.Competitive salary in line with the retail sector.Variable commissions for individual sales.Awards and recognitions during the year.Discounts for family and friends