SALES ASSOCIATE
The Sales Associate's primary role is to drive sales and enhance customer satisfaction through proactive engagement, comprehensive product knowledge, and efficient sales techniques. He or she is primarily in charge of executing the sales process from customer interaction to finalizing transactions while maintaining accurate records and reporting. This includes showroom management, market opportunities scanning, and leading overall field sales activities to expand the store's reach and customer base.
Competencies:
Sales Initiation and Execution (Leads Management Support, IBP Program Execution)
Communicate with potential customers, understand their needs, present products or services in a compelling manner, and successfully sell products.
Sales Initiation and Execution
Greet all customers promptly and courteously upon entry into the store.
Start conversations to understand customer needs and preferences, offering assistance and product recommendations.
Provide information about ongoing promotions, discounts, and new products to stimulate interest.
Showcase key features and benefits of products, demonstrating functionalities to enhance understanding.
Actively engage with customers to collect contact information for follow-up purposes and encourage loyalty program sign-ups.
Identify potential sales opportunities through customer interactions and use persuasive techniques to encourage purchases.
Leads Management Support
Respond promptly and courteously to all inquiries, whether in person, over the phone, or via email.
Log all inquiries and follow up with customers who have expressed interest in products or services, prioritizing follow-up based on urgency.
Keep track of all leads in the sales process, implementing strategies to move them efficiently from initial contact to purchase.
Address customer concerns and objections through effective communication and problem-solving.
Use persuasive techniques to convert leads into sales.
IBP Program Execution
Attract new customers and Independent Business Partners (IBPs) to expand the store's market reach through the Usapang Asenso.
Support IBP sales activities and participate in outdoor marketing campaigns.
Develop long-term relationships with customers and IBPs to encourage repeat business and foster loyalty, including reactivating qualified old IBPs and recruiting new ones.
Record all hot, warm, and cold inquiries gathered in the branch or during outdoor activities in the journal.
Log all inquiries and IBP applications in the journal, consistently following up through phone calls.
Inventory Monitoring
Monitor and maintain accurate inventory of sales and marketing materials and help ensure the availability of specific motorcycle models, tools, and parts
Replenish brochures/leaflets as needed.
Assist with receiving and stocking new inventory related to sales and marketing.
Report any out-of-stock items to the store supervisor.
Documentation and Records Keeping
Do basic documentation and data processing tasks, such as data entry, filing, and maintaining records with guidance
Maintain accurate records of all interactions with leads, including communication history, preferences, and purchase intent.
Generate regular reports on sales pipeline performance, including metrics such as conversion rates, lead velocity, and sales cycle duration.
Effective Collaboration
Reach out to the right process owners to clarify understanding of a process or make a request
Assist with merchandising and visual displays including maintaining a neat and organized sales floor.
Coordinate with Operations, trade Marketing, and IBP on sales and marketing initiatives and execution.
Customer Relations
Handles routine inquiries, provides basic information, and assists customers and stakeholders with common concerns
Handle customer inquiries and replies professionally and efficiently.
Handle customer complaints and seek assistance and guidance from Store Supervisor or Area Manager.
Job Types: Full-time, Permanent
Pay: Php12,000.00 - Php15,000.00 per month
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