col-wideJob Description:
**KARL LAGERFELD COMPANY PROFILE**
At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future."
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl's name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 25 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl's world and iconic attributes.
Women's ready-to-wear, bags, small leather goods and underwear are managed directly from our Amsterdam headquarters, while other categories, including menswear, footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we're committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
**The Role**
For our store in El Corte Ingles Alicante, we are recruiting for a Senior, Full-time and Part-time **Sales Associate**s**.** This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets and report the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambience is achieved in line with the corporate identity.
**Key accountabilities**
**Customer satisfaction**
This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers
- Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
- Provides extra information and will go the extra mile to satisfy the customer
- When a product is not available, always offers alternatives
- Deals with complains in a professional manner by passing them onto their manager
**Product knowledge**
This involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
- Maximizes the potential of the product to create sales
**Drive sales**
This involves a good knowledge of the business that will provide a growth in sales.
- Give feedback to Store Manager about what is selling
- Build a regular clients base
- Is aware of the best and slow sellers to improve general sales
**PROFILE**
- Minimum of 2 years of progressively Retail experience in a luxury/contemporary brand and/or ECI
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer
- Communicate honestly, openly and constructively
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment
- You love working with international clients.
- It is important that you speak Spanish fluently. English is a plus
- Requirement - valid work permit
