As an Ambassador of the Maison, you will ensure a unique client experience throughout all touch points and achieve sales targets while proactively developing your client portfolio. You will also be an active participant in the daily operations of the boutique.
KEY RESPONSIBILITIES Sales Achievement: Consistently strive for results to achieve or exceed your sales target. Ensure outstanding and exceptional customer service by providing a unique experience to each client, which includes greeting and acknowledging every customer, maintaining outstanding standards, and displaying solid product knowledge. Act as a referent and provide recommendations that will enhance the client experience. Assist and support after-sales clients in accordance with Maison values.Client Relationship Management: Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for your clients and prospects. Consistently and accurately capture client data for follow-up and relationship building, effectively leveraging the available tools. Appropriately resolve client issues/concerns and escalate as needed to Management. Partner with Management to develop a plan to support and participate in in-store and offsite events and networking.Daily Boutique Operations: Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique. Assist with the daily set-up and breakdown of the boutique, and communicate any maintenance issues. Assist in the merchandising and daily maintenance of displays and back-stock. Actively participate in daily and annual inventories and cycle counts to prepare for and ensure a successful audit. Assist with special projects as needed (i.e., price changes, supporting back office responsibilities, etc.).JOB PROFILE 5 years of previous experience in Sales in a luxury retail environment. General knowledge of timepieces and jewellery is a plus. Ability to work in a fast-paced retail store environment. Fluency in Spanish; additional language skills are a plus. Excellent interpersonal and communication skills are required. Strong understanding of customer service needs and customer (internal and external) priorities. Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. Self-starter with a team-player approach. Digital savvy; MS Office experience required.
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