Sales Assistant Fashion E-Commerce Native Chinese - Kwl430

Important: Native Chinese SpeakerWorking Time from 10:00 to 14:00Goals of the Position:Provide exceptional online customer service support.Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers).Initiate and follow-up with new France customers.Answer product-related and general inquiries.Keep current with product information.Assist with various operational and administrative tasks.Support QA and share product and website-related client feedback.Contact customers for credit card decline and ensure daily sales goals are met.Identify opportunities, seek new initiatives, and participate in developing functional and service enhancements to maximize sales.Knowledge:Fashion eCommerce sales and customer service experiencePrestashop, Shopify, Woocommerce...Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service.Client-centric mentality.Detail-oriented.Positive can-do attitude.Resourceful and creative problem solver.Computer proficient (Microsoft Suite).Excellent written and verbal skills.Drives to meet and exceed sales goals and customer expectations.Team Player.Ability to prioritize and multi-task in a dynamic environment.Job Type:Part-timeHours per week: 30Schedule: Morning ShiftExperience:Customer Service: 5 years (Required)E-commerce: 5 years (Preferred)Language:Chinese (Required)
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