Sales Assistance (French Speaker)

We are currently looking for a Customer Service or Sales Assistant fluent in French and Spanish.
The main tasks are: Contacting existing clients by phone.Checking the orders against the customer and purchase order agreements.Responding to customer product inquiries and issues in a timely manner.Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.Assuring correct pricing of the customer orders, invoicing timely and accurately.Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM.Handling the complaints and returning shipments.Monitoring the credit situation of the customer and liaising with the credit department and the sales team.Supporting and interfacing with Sales Representatives.Working efficiently with all internal departments and with external parties.Maintaining, updating, and filing the customer documents, records, and internal documents.Able to balance competing demands and prioritize.Requirements: Bachelor's degree in Business Administration, Marketing, Economics, or a related field is preferred.Fluent in French, Spanish, and English with excellent communication skills.Minimum of 1 year of Sales Assistance experience within a similar position/industry is a plus.Experience in MS Office tools, ERP (SAP), and Salesforce.com experience is an asset.Striving for exceptional customer satisfaction.High attention to detail.Fast learner and driven to action.High-performance culture in complex business scenarios.Ability to prioritize and balance competing demands.Competency in adapting to regularly changing conditions.

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