#DepartmentWe are looking for a/an Sales Administration Officer for our Sales department, which guarantees the commercial development of all of our product universes.It brings our values closer to our customers: sovereignty, freedom, alternative.With a presence in several countries, the team works with our customers to build the future of cloud solutions and OVHcloud.You will join the team (to fill with team name) in charge of (to fill with missions of the team).Within your #OneTeamThe Sales Admin Officer is responsible for the efficient handling of sales orders, helping to improve the productivity of field sales representatives by dealing with customer queries and fielding calls.The Sales Admin Officer contributes to the quality of customer service and the achievement of sales targets.Your main responsibilitiesCustomer Record ManagementCreate records for new customers, including contact details and the name of the representative managing the account.Verifying orders, including customers' personal information and payment details.Contacting customers by phone or email to answer queries and obtain missing information.Maintaining and updating sales and customer records.Order ProcessingReceiving and processing purchase orders.Saving the order, if necessary, in the OVHcloud tools.Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).Coordinating the delivery of external and Digital orders to ensure the correct level of prioritization.Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp.Providing customers with product information, order status, order delivery status, and credit balance.Compiling monthly sales reports.Alerting sales reps to any urgent issues.Updating Sales representatives on orders or deliveries.Directing feedback from customers to relevant internal departments.At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.Skills requiredBe tech-savvy with cloud knowledge.Sales orientation & customer centricity.Ability to coordinate multi-stakeholder projects.Time management skills and ability to work under pressure to tight deadlines.
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