The Sales Admin Representative provides exemplary customer service and support to customers by proactively navigating and diagnosing customer needs and responding using a wide and dynamic base of information and resources.
As a Sales Admin Representative, you will interact with customers and liaise with multiple business and functional partners to deliver exceptional service and contribute to Corteva's business success.
You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the customer at the correct time, with the correct product, equipment, and paperwork.
In the event of a service failure,
you will initiate corrective actions for resolution of the failure and take the lead role in its resolution for the customer.
It is expected that the Sales Admin Representative knows what it takes to go above and beyond the daily calls from customers to build and maintain customer loyalty and confidence.
Key ResponsibilitiesOrder Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, and complex order entry (i.e., consignment).
Guides and leads the activities of the order process utilizing work processes, business strategy, and best practices to ensure high-quality service.
The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products.
This requires the ability to multi-task with critical thinking and analytical skills.Responsible for receiving and recording customer complaints and facilitating resolution in cooperation with internal partners.Reporting, Metrics, Audits: Supports Sales and overall Business by providing appropriate Customer, Sales, Invoice Accuracy, Customer Complaints, Speed-of-Resolution; regularly obtains customer feedback to continuously improve service delivery.To Grow What Matters, You Will NeedAt least 3 years of experience in inside sales and/or customer service (internal or external).Business proficiency in English.Portuguese fluency is highly valued.PC skills: demonstrated ability to work with MS Office and MS Outlook.Strong experience working with SAP.Excellent communication and negotiation skills.Who Are We Looking For?Curious, bold thinkers who want to grow their careers and be part of a winning team.Market-shaping individuals who want to transform the agriculture industry to meet the world's growing need for food.Collaborators who thrive in a diverse, inclusive work environment.Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader.Growing What Matters Starts With You.
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