Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms and contact centre system integration. As Sabio, we love what we do. We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.
We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and a 'can-do' attitude, which remains at the centre of everything we do. We are currently looking for a passionate and enthusiastic Sales Account Manager to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key ResponsibilitiesPipeline Management: Build and maintain a pipeline across Sabio's products and services that represent opportunities at different stages of maturity, i.e., early opportunities, those at proposal stage, and those that are at closure.Relationship Building: Develop strong prospect relationships with key decision makers whilst extending relationships continuously within the account and with high touch vendor contacts aligned to the account.Quarterly Performance: Maximise GP and contribution recognition across these areas by selling new technologies as well as expansion and cloud migrations into existing customers.Forecasting: Demonstrable ability to accurately forecast sales signatures, with a high degree of quality and accuracy against opening M1 forecasts.Demand Generation: Create demand and interest proactively in Sabio's technology solutions using insights on the company and their customer experience.Proposals: Work with various other departments to deliver effective insight-based presentations focused on solutions to the customer's needs.Negotiation: As the commercial lead, responsible for driving the pricing and win strategy for each opportunity.Effective Planning: Accurately prepare business development plans and sales forecasts in line with profit targets.Business Engagement: Attend all regular commercial meetings, provide own objective/performance review, summary of prospects, pipelines, etc.Personal Development: Focus on continuously developing own personal skills, knowledge, and approach in a way that makes you feel more effective at your role.Information: Maintain all Salesforce company, contacts, and opportunities; ensure orders are accurate and up to date for clients, partners, prospects, and suspects. Skills Knowledge and ExpertiseUnderstanding & background in Communication & General IT Technology Account Management in Spain. Ideal experience would be in customer service or contact centre cloud technologies.Skills and competencies developed in New Business through direct selling within major accounts equivalent to 3 - 10 years' experience.Experience of working with complex or large territory/account, products/services, sales or account management processes.Good broad understanding of all aspects of technology ideally with some experience of Customer Service, Digital, and Cloud technologies.Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts to enable negotiation on contractual terms.A track record of broad account planning activities within aligned customer base, working with the customer to build long term roadmaps that are aligned to business objectives and ROI driven outcomes.Proven track record in personal opportunity development & maintaining a network of lead sources.Excellent spoken and written Spanish and English: able to explain issues clearly and in detail to a variety of audiences.Strong computer skills: Word, Excel, Outlook, PowerPoint.
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