Job Posting Title: Sales Account Coordinator
Summary: The primary focus of this position is to partner with and directly support the VP Sales and Sales Operations EMEA and the Sales Directors in EMEA to maintain clean account data, increase sales efficiency and develop new business processes.
The Sales Account Coordinator facilitates the flow of quotations, contracts and orders through the business, from initial opportunity forecast through product delivery, to expedite accurate and timely delivery of products to customers in the EMEA region.
With a keen sense of organization, account management and customer-centric communication skills, this role will perform a variety of pre and post sales related activities, which include being a dedicated and reliable support resource, researching data that supports the sales process, following up directly with external customers and internal stakeholders to support customer requirements.
Position is accountable for execution of contracts to meet customer account management standards.
This role includes customer facing, managing day to day fulfillment and execution to meet our customer's expectations.
What You'll Do:
End-to-end management of customer contracts, deal points, game performance, purchase orders, and invoicing including collaboration with cross functional teams to resolve any billing discrepancies.Acts as a liaison across all sales regions and effectively communicates all updates, revisions, and customer expectations to the VP Sales and Sales Operations, the Sales Directors, the Finance Team and the entire Operations team.Support sales personnel and customers with quoting, sales/customer follow-up, and reporting.Work inside Salesforce to provide the field organization with territory updates, quoting support, data questions, reporting/dashboards, order management, and approval submissions.Assist, manage, and track all customer projects such as grand openings, expansions, game programs, rebates, conversions, or special projects.Monitor, collaborate and manage customer requested ship and install dates to all regional Sales Teams including downstream production/scheduling teams.Anticipate Customer and Sales Team needs to maximize sales and customer satisfaction.Partner directly with customers to obtain executed agreements and required purchase orders to ensure timely order processing and delivery.Maintain all quote and order Service Level Agreements (SLAs), as set by the department.Regularly assesses current processes and recommends or develops new or updated policies and procedures that result in process and quality improvements.Assists with special projects as required.What We're Looking For:
Motivated to achieve outstanding results for our customers with a strong focus on Operational Excellence.High degree of attention to detail with advanced computer skills, specifically Microsoft Office suite.Well-organized and responsible with an aptitude for problem-solving; strong customer service skills, excellent time and project skills.Ability to excel in fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.Ability to prioritize workload and handle multiple projects and tasks.Communicate clearly with critical thinking skills: both verbal and written with a professional demeanor.Has team lead attributes including supporting culture and values of Aristocrat.All other duties as assigned by management.Must be able to travel on occasion for customer meeting and training purposes.Professional Education in business, finance, economics, or equivalent experience.2-3 years minimum of customer service, order fulfillment or sales administration experience.Proficiency in MS Office.Why Aristocrat?: Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games.
And while we focus on fun, we never forget our responsibilities.
We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.
We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
Our Values:
All about the PlayerTalent UnleashedCollective BrillianceGood Business Good CitizenThe US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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