Description PURPOSE OF THE POSITION: A Senior Client Advisor contribute actively to the store sales and key indicators achievement.They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients.They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.MISSIONS & RESPONSIBILITIESProvide an outstanding client and after-sale service to all visitors and clientsShow passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requestsCultivate a robust client portfolio to secure a proactive and growing businessDrive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approachKnow how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion cultureShow a transparent and genuine attitude with the client and create a unique connection with themCommunicate in a professional and authentic way, with clients and colleaguesEffectively use all the available tools to optimize business opportunitiesProactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow themPROFILEA preferred professional experience in providing a high quality service focused on Client expectations, i.e.in fashion & accessory retail, in customer service or in luxury hospitalityHave personal taste and passion for the fashion culture, like to create personalized looksHave a natural business mindset and an entrepreneurial spiritOpen-minded and looking for a company valuing audacity and authenticityStrong team spirit to achieve common goalsAt ease with using tools and applications, learns fast with new technologiesMotivation to work in a fast-paced environment, able to multitask & prioritizeProactive, enthusiastic, & with a problem-solving attitudeExcellent written, oral & listening skills, in English and local languageEmbrace change and see it as an opportunity to grow and developJob TypeRegularStart Date2024-06-30ScheduleFull timeOrganizationYves Saint Laurent Spain
