PURPOSE OF THE POSITION: A Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.
MISSIONS & RESPONSIBILITIES Provide an outstanding client and after-sale service to all visitors and clients.Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests.Cultivate a robust client portfolio to secure a proactive and growing business.Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach.Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for fashion culture.Show a transparent and genuine attitude with the client and create a unique connection with them.Communicate in a professional and authentic way, with clients and colleagues.Effectively use all the available tools to optimize business opportunities.Proactively support the front and back-of-house teams, their achievements, and ultimately the overall team spirit.Adhere to all company policies and operational procedures and follow them.PROFILE A preferred professional experience in providing a high-quality service focused on Client expectations, i.e., in fashion & accessory retail, in customer service, or in luxury hospitality.Have personal taste and passion for fashion culture, and like to create personalized looks.Have a natural business mindset and an entrepreneurial spirit.Open-minded and looking for a company valuing audacity and authenticity.Strong team spirit to achieve common goals.At ease with using tools and applications, learns fast with new technologies.Motivated to work in a fast-paced environment, able to multitask & prioritize.Proactive, enthusiastic, & with a problem-solving attitude.Excellent written, oral & listening skills, in English and local language.Embrace change and see it as an opportunity to grow and develop.Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates.
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