Description: Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.
Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity.
Essential Functions / Responsibility Statements: Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Adheres to safe deposit box procedures/operations and guidelines.
Educates and engages customers in conversations regarding their current and future financial needs and educates customers about bank products and services.
Assists in exceeding service goals by minimizing customer wait times and accurately and efficiently processing customer transactions.
Provides legendary customer service in addition to recognizing referral opportunities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: H.S. Diploma or equivalent work experience.
Work Experience: Cash handling experience in a retail or banking environment.
Skills and Abilities: Superior customer service skills.
General math skills.
Detail oriented with the ability to function in a fast-paced and changing environment.
Excellent communication skills with the ability to be concise, clear, and consistent.
Ability to effectively ask questions and identify needs to enhance the customer relationship.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.
Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
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