Indefinite- Full time- Barcelona- Fraud & Claims
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape. We bear out our business with the highest levels of quality, whether locally or globally.
We provide our clients with a reliable solution allowing them to focus on tomorrow's opportunities rather than today's transactions. We are looking for a Transaction Monitoring Analyst to be based in our headquarters in Barcelona.
Job Duties and Responsibilities Review and remediate transaction monitoring alerts.
Analyse user documentation to verify consistency with their transactional behaviour.
Manage chargebacks and other payment disputes, gathering supporting evidence and processing written correspondence to recover funds for PayRetailers' Merchants.
Monitor fraud rates and take necessary actions to keep them within acceptable thresholds.
Proactively suggest system improvements to prevent fraudulent transactions and optimize existing fraud management processes.
Analyze fraud patterns and develop new fraud detection rules.
Provide support and advice to other internal departments on fraud related matters.
Conduct fraud investigations upon Merchant request.
Support junior analysts with the creation of SQL queries.
Create fraud data reports ad-hoc.
Experience and Qualifications 2 years experience in the financial service industry (having knowledge of payment systems and AML procedures is an asset).
Proficiency in English and Spanish are a must (at least B2 level).
Proficient with SQL and experience exploring databases.
Advanced level of Excel.
Experience working with BI tools like Power BI.
Good understanding of fraud metrics and patterns.
Strong written communication skills, utilizing proper grammar and punctuation.
Experience and agility in data analysis.
Familiarity with customer support systems and practices.
Proactivity and attention to detail.
Ability to analyze information, think through difficult problems, and make critical decisions based on limited information.
Proficiency in Portuguese is a plus.
What We Offer Competitive salary.
Opportunities to grow within a company in hypergrowth stage.
Excellent work environment and good collaboration.
Additional days of holidays and one day of home office per week.
Private Health Insurance covered by the company.
Flexible retribution.
Fruit, snacks and beverages supply.
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