Tu misión: Your main goal will be to improve our customer experience and, as a result, our Net Promoter Score.
Tus tareas:
Lead and implement our internal NPS project.Provide consulting and clear interpretation of customer and market data to our business team, integrating data from multiple sources to generate actionable insights.Provide in-depth understanding of customers through qualitative and quantitative research.Collect, analyse, and report customer experience data and generate insights to enable the rest of the teams to make decisions based on real insight and findings.Use a variety of research methods including focus groups, surveys, cold calling, competitor analysis, and industry research to produce useful customer insight data and make recommendations to the team via presentations and written reports.Identify relevant research and propose it proactively.Create positive customer engagement.Reply to the opinions that our customers leave us on our website and social networks.Tu perfil:
Results-oriented: you consistently deliver high-quality projects on time.You can manage multiple projects simultaneously.Customer-minded: you are fundamentally customer-oriented and are able to analyse, blend, and interpret data from multiple sources.Collaborative: you can collaborate effectively across different teams to deliver integrated analysis and recommendations.Proactive: you take initiative.Adaptable: you have the ability to work in an ever-changing and demanding environment.Great communicator: you have excellent verbal and written skills.Fluent in English (B2-C1).Nice to have:
Previous experience in a similar role.Experience with Salesforce or equivalent CRM.Strong understanding of B2C sales process.Ideally knowledge in Portuguese or French.¿Por qué nosotros?:
You will have an incredibly dynamic and fun job, in a great place to work :)You will be surrounded by serial entrepreneurs and top-tier investors in a great international workplace.You will have an impact on the digitalization of the real estate sector.You will receive Tiko Virtual Stock Options.You will have unlimited access to our training platform, Udemy.You will have health insurance after one year.You will have flexible remuneration with tax discounts in food, public transport, etc.You will be working in a hybrid model combining remote work with time spent in the office.¡En Tiko estamos deseando conocerte!
#J-18808-Ljbffr
