(S778) - Technical Support Engineer

Overview: Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we've been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers' journey.Responsibilities Provide timely troubleshooting and resolution for customer issuesOwn the issue end-to-end and in doing so be responsible for the relationship with other parties involved e.G. Development, Product ManagementManage the customer relationship with respect to escalated product issuesDevelop, test, and document workarounds for known product issuesParticipate in demand reduction and KCS (creation and maintenance of high-quality knowledge base articles and videos)Continuous self-learning of products and industry technologiesPossibility of participating in on-call shiftsQualifications Bachelor's degree in Computer Science (or related field), vocational training, or work experience equivalentExperience with the following Operating Systems: Windows, Linux, MacOS, BSDNetworking experience (TCP/IP, DNS, LDAP, WMI) preferably from a system administration backgroundExposure to ESX, Hyper-V, Terminal Services, or System Center Virtual Machine ManagerKnowledge of Mobile Device Management technologies (MDM)Ability to grasp concepts easily in a virtual environmentFluency in English and another European language, preferably but not limited to German or French#J-18808-Ljbffr