Customer Support Associate (Italian Market)
Madrid, ES
About us
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers.
Auctane's mission is to fuel commerce through exceptional delivery.
We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.
Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.
And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe.
The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink.
Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
About the role
This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries.
The team's mission is to delight our customers by effortlessly providing solutions; that is providing a simple and resolute customer service experience.
We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into the team!
What will you be doing? Attend live chats and reach customers on the phone when necessary.Support the sales team for queries related to customer service.Be the first point of contact to handle and resolve customer complaints.Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.Respond professionally to inbound phone calls, chats, and emails.Identify and escalate issues when necessary.Compose thoughtful and accurate message responses.Proactively and independently work to meet customer service KPIs. What are we looking for?
We are looking for a highly motivated, experienced Customer Service Advisor.
You must be native or proficient in Italian.
Speaking multiple languages is a plus.
Enjoy working in a fast-paced, dynamic environment and be very solution-driven.
Friendly, proactive, customer-oriented profiles, eager to make a difference, go the extra mile while working in a very close-knit team environment.
This job is not for everyone; demonstrating empathy, kindness, and friendliness are key for this role.
Minimum Requirements: You are a native Italian speaker or proficient level C2.Have a minimum of 2 years working in customer service, ideally within the logistics sector.You are familiar with online customer service platforms, including online chat and ticketing systems.You are not afraid of challenges, complaints, and work well under pressure.Have strong communication and interpersonal skills.
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