.Customer Care Professional: French Speaker You Lead the Way.
We've Got Your Back.
At Importante empresa, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible.
And we're proud to back each other every step of the way.
When you join TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.
As the face of the company, you can create positive interactions with our customers every day: from curating a unique travel or lifestyle experience to helping them with their everyday needs.
You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.
Role and Responsibilities: Meaningful, rewarding work performed with integrity.
Here's just some of what you'll do in this role: Deliver world-class service.
Build meaningful relationships with our Customers by offering custom solutions and negotiating a positive outcome for the Customer and Importante empresa.
Meet and exceed quality goals, compliance regulations, and productivity targets.
Uphold the Data Protection and Privacy Act for our Customers.
Update systems accurately and efficiently.
Re-prioritize to adapt to the ever-changing environment.
Preferred Skills: Unique career journey shaped by your talent and curiosity: Highly fluent in French, with strong verbal and written communication skills, especially in a business context.
Additionally, basic English or Spanish would be required.
Demonstrate personal excellence by remaining positive in difficult situations.
Display a passion to serve by delivering outstanding service in every interaction with our Customers.
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
Strong interpersonal, communication, and listening skills.
Assertiveness to handle difficult conversations.
Excellent negotiation, influencing, and resourcefulness skills.
Analytical and problem-solving skills with strong attention to detail.
Outstanding organizational skills.
Navigate multiple systems and digital tools to service our Customers.
Confidence to work in a virtual environment.
Proven ability to deliver high productivity and quality work under minimum supervision.
Relocation Bonus: Possibility of being eligible for a relocation bonus.
Why Importante empresa?
There's a difference between having a job and making a difference