We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.
As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit.
We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.
We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.
Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market.
Currently, we're developing our Payments and Fraud department and we need a Fraud and Payments Specialist.
Job Purpose:You will be our frontline guard against sneaky fraudsters and their financial losses associated.
Additionally, your role contributes to optimizing payments, improving the customer experience, and boosting our conversion rate.
Main Job Responsibilities:Review and analyze daily transactions to identify possible fraudulent or suspicious activity.Review gateway operation and performance on a daily basis to identify potential errors or problems.Oversee the integration of new acquirers and work with them to optimise global payment methods, considering each market's particularities.Handle and respond to customer complaints related to payments, providing assistance to teams as required.Conduct detailed investigations into fraudulent or potentially fraudulent activity, which could include monitoring patterns and trends.Assist in creating and updating strategies and procedures to prevent and address fraudulent activities.Investigate the reasons for rejected payments and work with PSPs and the internal tech team to implement solutions to minimise rejection rates.Analysis of the fees and commissions of different payment providers, seeking to reduce transaction costs without affecting the user experience.Maintain constant monitoring of KPIs related to payments and fraud, such as fraud rate, payment rejection rate, etc.Work closely with other departments, such as the customer service team and the technology team, to ensure efficient payment management and fraud prevention.Use specialized software and tools to assist in fraud detection and prevention.Generate detailed reports on payment and fraud activities, as well as provide analysis and reporting.
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