Drives Field Service Engineer: Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this role, you will execute onsite service work - commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits - and remote technical support according to work instructions and in accordance with ABB processes, standards, and safety guidelines.
You will deliver excellent customer service by meeting customers' needs while maintaining good relationships with customers.
You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.
Reporting to the Service Operations Manager, you will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.
Your responsibilities: Performing onsite service tasks like commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc.
Ensuring that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents.
Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
Reporting work done (technical report, material used, timesheet, and travel expenses) in a timely manner and following up when needed.
Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future.
Making suggestions for product, quality, and customer service improvements, and discussing them with the team.
Frequent domestic travelling will be required, as the role will require hands-on support at customer sites.
Very punctual international travelling might also be required for training purposes or special customers/projects.
Flexibility and quick adaptation to scheduling updates are essential.
Based on a specific and pre-fixed schedule, availability to be on-duty to provide 24/7 remote technical support for contract customers, including weekends and public holidays; if remote support is not conclusive, a site intervention might be organized within agreed response time (usually 24h).
Your background: Electrical/Electronic engineering degree or Professional Module (FP2).
Basic knowledge of AC/DC drives technology is required.
Proven experience in technical remote support using Digital tools.
Results-oriented, active listening, and empathy for interaction with customers.
Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
Fluent in Spanish and good command of English, both written and spoken.
Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
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