Stream Hatchet has been pioneering the analytics services within the esports and gaming industry for 5 years. We work side by side with the key players in the video game industry to provide them with actionable insights to help them grow their businesses. Stream Hatchet is currently seeking a Technical Account Manager to help amplify sales to video game publishers, brands, and esports teams. The account manager will work closely alongside the sales team to identify the questions customers are looking to solve.
The account manager will work with the product team to determine the best services to solve those questions. A passion and endemic knowledge of the esports and video game ecosystem is essential as Stream Hatchet works closely with leading game publishers, gaming brands, agencies, and technology companies. Experience at a prior role in B2B SaaS sales or at another esports team/agency is beneficial.
ResponsibilitiesBe a primary face, voice, and point of contact for Stream Hatchet's customers throughout the lifecycle from onboarding, adoption, advocacy, and renewal.Develop customer relationships, ensuring they understand our services and we understand their goals.Work closely with customers to understand their business challenges and recommend creative strategies to increase value with Stream Hatchet.Provide training and education on our services and tools through demos and custom guides.Collaborate with customers during the onboarding process to integrate their reporting needs into Stream Hatchet's systems.Ensure customers are successfully leveraging Stream Hatchet reporting to enhance live gaming activations.Coordinate all Stream Hatchet teams to deliver the best in class Publishing services on the market.Monitor and manage customer health to proactively identify customer issues and needs and address to the delight of the customers. RequirementsBachelor's Degree in Business Administration or related field.Excellent organizational and note-keeping skills.Expert with Google Suite and Microsoft Office.Experience with CRM tools: HubSpot and/or Salesforce.Familiar with Asana, JIRA, Monday, or other project management software.Experience presenting to external stakeholders and make them feel comfortable.Data-driven and analytical: You are hypothesis-driven and are able to structure, implement, and evaluate growth experiments with a creative and innovative mindset.Passion for Video Game Streaming, esports, and the broader industry.Plus: Experience at a media agency, B2B SaaS company, or esports team/agency. Experienced in customer-facing customer success, account management, or business development roles in gaming/software/advertising industry.Located in Spain. BenefitsFlexible working hours.Flexibility on combining remote work with office.Beautiful city-center office with free drinks, snacks, coffee.Health insurance.Cobee employee Card:Access to meal benefits.Access to transport benefits.
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