Requisition Number: 5441Pay Rate: HourlyLocation: Houston, TX, USCategory: Public SafetyDescriptionBasic Function: Under general supervision of the Police Sergeant, is responsible for ensuring patron compliance with the Authority's self-service fare policy on the light rail system. Acts as a goodwill ambassador providing passenger information, responds to questions on the system, fares, ordinances, service schedules and provides assistance including boarding and de-boarding as required. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.Responsibilities and Specific DutiesInspects and verifies the validity of tickets/passes, issues citations for fare ordinance violations.Issues citations or warnings to customers on board without proper fare or photo identification.Completes forms on citation or warning from information provided by customer.Provides appropriate copies of citation or warning to customer.Provides follow-up on citations including court appearances.Completes Daily Performance Goals of: Platform Checks, Light Rail Vehicle Checks, and Customer Education Contacts.Initiates follow-up reports in all activities.Provides information to all patrons on all METRO services and coordinating activities with METRO Police or other METRO personnel.Assists customers with purchasing tickets from Ticket Vending Machines (TVM). Uses TVM training to assist and educate customers on proper use of TVM.Reports safety hazards, disruptive behavior and violations of law observed while on duty to appropriate personnel.Provides excellent customer service to METRO internal and external customers.Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.Performs other job-related duties as assigned.Education RequirementHigh school diploma or GED required.Years & Experience RequiredMinimum three (3) years' experience working in a customer service or client-focused environment interacting directly with the public providing information and assistance.Knowledge & Skills RequiredA valid Texas Driver's license is required for the job and must meet METRO's requirements regarding motor vehicle records. Must be able to communicate effectively, both orally and in writing. Ability to prioritize work assignments, have good time management skills and good judgment in emergencies and confrontational situations. Must pass physical (medical) examination which includes a drug screen.Additional InformationFurther, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.Nearest Major Market: Houston
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