.Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.ScopeThis role is a temporary replacement for someone going on maternity leave. As Digital Operations Administrator in the Iberia Operations team, you will be an active figure in our long-term strategy of automation and digitalization initiatives inside the Operations team in Spain and Portugal, in accordance with our customer's needs, and following closely the different steps of the lifecycle of payment devices (inventory management, installation, configuration, and maintenance).You will envision, design, and create, both from a technical and functional perspective, digitalization initiatives that will strengthen the Iberia operations IT ecosystem by removing manual steps and deploying automated processes that can improve reliability, performance, and cost savings, always in accordance with business processes in place. You will work closely with Ingenico Operations, sales, product, and R&D teams, and existing and potential customers to define and execute digitalization initiatives driven to achieve the best customer experience. You will also collaborate with development teams that will implement, verify, and deploy your designs. This role is open in Madrid, Spain, with an Iberian scope.ResponsibilitiesUse your innovative, creative, and technical skills to solve business operational problems through automation, integration, and analytics.Actively collaborate and drive customer projects oriented to achieve higher efficiency, lowest time-to-market, and best performance.Contribute to the Iberia Operations digitalization roadmap, including prioritization of features, customer pilot planning, demo showcasing, and supervising execution of the initiatives from ideation to launch.Collaborate in a global forum to export and exchange local initiatives beyond Iberia markets.Drive change requests and improvements in already existing digitalization initiatives by using your technical expertise.Prepare and facilitate workshops to define the functional and technical requirements with 3PPs and customers.Provide all required information and sessions for design handover to the development team.Design test suites and plan required tasks needed prior to go-live. Validate development team output against project defined requirements.Secure correct knowledge transfer and production handover activities. Provide training for users and administrators
