At Platinium Group we have been providing electronic commerce solutions in the field of Ticket Sales for the world of Sports, Leisure and Culture for more than 20 years, having reference clients such as Formula 1, MotoGP, Footbol Club Barcelona, Real Sociedad or El Corte Inglés.
With reference shareholders such as Bpifrance and Andera Partners [Edmond de Rothschild] and offices in Monaco, Milan, Paris, Shanghai and Barcelona, the Platinium Group's mission is to help make any Event of our Clients a success by maximizing the number of sales and offering its ticket buyers the best experience available globally.
What we offerBeing part of an international team and a solid, exciting, innovative and sustainable product.An unbeatable work environment, very focused on objectives, but informal.Real possibility of promotion to higher positions based on the values you bring us.Office in Paseo de Gracia, in the heart of Barcelona.Flexible hours, Monday and Friday remote work and Friday afternoon off.An indefinite contract, updated competitive compensation following our meritocracy policy and help-complement in the form of Ticket Restaurant once the trial period is over.ResponsibilitiesRelationship with customersThe main responsibility of this newly created position is to guarantee the success and satisfaction of our Clients in the use of BeTIX, encourage their commitment and be able to add value that helps improve the business of each one of them.Being the "Client's advocate" within PG, knowing their organization, the needs of each department and being able to collect, document and translate them into new functionalities and services that can be included within BeTIX and finally shared with the Product Owner.Dialogue with our Client portfolio and, as part of the Customer Service team, be in perfect alignment with the Customer Service Lead, Product Owner and the General Management.Establish a relationship of trust with our Clients and strategically position our portfolio of solutions and services.Establish routines that facilitate interactions with the Client portfolio and increase their confidence in BeTIX, such as weekly meetings, presence at their facilities or quarterly activity closing reviews.Be the first point of contact for any new request ensuring coordination with the rest of the team, ensuring a prompt resolution and always keeping the client informed about the progress of their request.Monitor and ensure compliance with the service levels agreed with each Client and respond in a timely manner to their requests.Make trips to visit clients or attend events representing PG and carrying out networking and acquisition of contacts in potential clients.BusinessBe the first point of contact for all renewal opportunities, contract renegotiation and sales of additional services.Collaborate in the negotiation of contracts with key Clients.Collaborate in the preparation of proposals for both public and private tenders.Ensure that the ticket sales objectives are met and make proposals to maximize them.Propose additional services to help the Client achieve their sales objectives, such as CRM actions, distribution or ticketing logistics.Turn customers into PG brand ambassadors.Perform customer billing and follow-up.Control over the income statement of each Client, investments and expenses vs. billing.Collaborate with Product Owner and CEO in the definition of action plans and business strategies to optimize billing for each Client.Guarantee that a perfect training and start-up is carried out for each Client.AptitudesExperience in the care and maintenance of business relationships with large accounts, always seeking to build trust in a solid and lasting way with each Client, preferably in a role such as Client Services Manager, Customer Success Manager, Account Manager, Account Executive or similar.Experience in sales of SaaS services based on in-depth knowledge of the Product, on understanding the needs of the Client's business and on the preparation and defence of collaboration proposals with a high level of quality and attention to detail.Fluent English & Spanish both spoken and written.Job TypesFull-time, Permanent
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