Our Exciting Opportunity: You will work with a highly skilled team in SA Business and Operations Support Systems Service Delivery, working across the domain but specialising in OSS, often leading or in support of broader 5GC engagements. We are working with the major telco operators and are involved in some of the most critical digital services programs in the company.
You will:
Play a valuable role in driving the OSS journey in service delivery. Support our MA/CU partners to support pre-sales, assemble solution proposals and deliver projects to our customers, with a focus on fulfilment, orchestration, assurance and analytics. Track our deployment, integration, delivery, and documentation of our Cloud Software and Services/OSS offerings. Drive best practice development and implementation in order to drive improvements such as cost savings, service optimization and delivery excellence. To be successful in the role you must have:
At least 11 years experience in the Cloud/Digital Services (including OSS) business in a customer-facing role with at least 8 years in service delivery as a program/project manager. Experience with different project management environments, including knowledge and experience of agile methodologies. Strong interpersonal communication and organizational skills; you should have experience with managing key internal and external stakeholders from technical teams to the executive suite. A keen focus on results, including financial, customer satisfaction and growth. Intimacy with Ericsson processes for solutioning (pre-sales) and delivery; be familiar with XPLM & ESAM and the tools being used such as Premium Proposal, JIRA, Erimatch, Navigator365 and GlobalChronos. Flexibility/mobility: Able to work globally, potentially up to 75% on the customer site. A growth mindset: Motivation and willingness to learn something new every day, and a desire to share your knowledge, experience and lessons learned to the wider Service Delivery community. Strong academic (Bachelors, ideally Masters) and professional qualifications (PMP or equivalent). Fluency in English, both spoken and written. What´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
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