Detalles del empleo Tipo de empleo: Jornada completa
Turno y horario: Solo fin de semana, Disponibilidad fin de semana
Ubicación: Barcelona, Barcelona provincia
Beneficios: Teletrabajo opcional
Descripción completa del empleoJob Title: Customer Representative (English-speaking) - Hybrid - Sport Clothing Industry PM01
Job Description: Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
If you're looking to grow and be inspired, as a Customer Representative you will be part of our team of game-changers who are powering the brands of the future.
What you will do in this role: Solve any kind of customer's doubt or complaint regarding our Client.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues.Follow all the processes and procedures of the project.Provide cover for other Agents in their absence, either within the same team or across teams.Ensure contractual SLA is maintained.Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or proficient in English plus advanced Spanish.Are goal and customer service oriented.Have a good disposition to work in a customer service environment.Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.What's in it for you:
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle:
Mon to Friday 9am to 18pm with rotative weekends only Saturday. (Temporary Contract Until Jan 21 2025)Salary 18,500 euros gross/year + up to 1,400 euros gross/year in bonus.Remote from Spain, or central location in Barcelona with opportunity to work from home some days.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements: English (Required), Spanish
Time Type: Full time
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