Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship focused mainly on innovation. We are looking for a Business Consultant.
Main Duties: Support the Solutions area by participating in projects and proposals while offering solutions as well as a functional view of the issues, goals, and opportunities faced by the clients.Participate in the summary and structuring of presentations at business and process levels for the client and project executive board.Consultant/functional lead role within the project teams assigned in the implementation of Salesforce or other technologies linked to CRM solutions.Advisory role in the decisions related to technology and business processes.Definition and reengineering of client, commercial area, and business operations.Structuring of business cases: situation, complication, and focus proposal for analysis and resolution.Participate in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.Work closely with customers to understand current business processes at a detailed level.Design data flows within business processes.Design omnichannel strategy.Design solutions with the technical architects.Design business processes.Write functional specifications and user stories.Work with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.Analyze the data requirements, structures, and integration points of the process, and create mapping to Salesforce objects or external REST endpoints.Work closely with Project Managers and Technical Architects, and directly with clients proposing architect technology solutions to meet client needs.Identify business process improvements and opportunities for automation.Understand customer's processes and connect business requirements with the functional capabilities of the application.Gather and synthesize Business Goals and Requirements and Success Measure KPIs.Experience & Skills: 5+ years of experience as a business consultant and/or in digital transformation.Experience in Business Intelligence / Analytics projects.Experience in definition and process improvement methods.Experience in Salesforce/Veeva Consulting.Experience in the Pharmaceutical / Health sector.Experience generating documents and presentations, structured and oriented to executive and specific audiences.Experience developing omnichannel strategies.Additional Skills: Ability to communicate effectively with technical teams.Good communication skills, both oral and written.Good level of proficiency in both Spanish and English (oral and written).What do we offer: Permanent contract.Flexible Schedule.We make it easy. Balance your professional and personal life.
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