What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What is our proposal?We are seeking a highly skilled and detail-oriented Payments & Fraud Specialist to join our Payments team.What will you do?Chargeback Management: Oversee all aspects of the chargeback process, including receiving, investigating, and resolving chargeback disputes in a timely manner.Anti-Fraud Measures: Implement and monitor anti-fraud strategies to prevent chargebacks related to fraudulent activities.Chargeback Representment: Represent chargeback disputes, providing thorough documentation and communication with banks and customers. Define template in an iterative manner to foster increases in win rate.Data Analysis and Reporting: Maintain detailed records of chargeback cases and generate reports for the Head of Payments and other stakeholders, highlighting trends, root causes, and potential areas for improvement.Payments: Understand and collaborate in payments projects, with experience with Payment Service Providers.Payouts: Experience with Virtual Credit Cards (VCC) and issuing is a plus.Collaboration: Work closely with the dedicated chargeback team to ensure cohesive and efficient handling of all chargeback and fraud-related issues.Compliance: Ensure all chargeback activities comply with industry regulations, company policies, and card network rules. Experience with PCI Compliance is a plus.Requirements:Bachelor's degree in Finance, Business Administration, or a related field.Minimum of 3 years experience in chargeback management, anti-fraud measures, or a similar role within the payments industry, with experience in both the US and European markets.Strong analytical and problem-solving abilities.Excellent communication and negotiation skills.Proficiency in Microsoft Office, especially Excel, and familiarity with payment processing systems.Detail-oriented with the ability to manage multiple tasks and deadlines.Thorough understanding of chargeback processes, credit card industry regulations, and fraud prevention techniques.
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