This is a temporary position (maternity leave) - 6 months Welcome to our fabulous world.
We are TheFork.
Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products:
TheFork App: the restaurant discovery and booking app for every occasionTheFork Manager: the tool to digitize restaurant operations and be in full control of your businessTheFork Pay & gift cards: the new and amazing dining payment experienceCreator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe.
We are experiencing an exciting period of growth, and we need the greatest folks onboard.
Together, we will make our wildest dreams come true!
We strongly believe that our mission can only be achieved if we also bring happiness to our working environment.
We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.
We nurture this happy culture through our core values:
We are better togetherWe act like an ownerWe genuinely care for our users and customersWe believe in transparencyWe never stop learningSpeed winsWhat you will do: As a Cash Collection agent, you will be responsible to manage the recovery process of outstanding debtors in the Spanish market, with outbound and incoming calls.
You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency).
To do that, you will have to manage various topics:
Make outbound collection calls to debtors to recover outstanding billsNegotiate payment by credit card, direct debit, transferEstablish payment plan schemes and schedules for large outstanding debtsProvide customers with accounting statements and update clients' bank informationInvestigate billing issues and, in case of need, request credit notes/refundsValidate customers' open balances in case of refund requestRepublish Restaurants in our platform once they have paid their pending invoicesRequest and prepare paperwork in the event of bankruptcy notificationsInteraction and monitoring with external collection agencyProvide inputs to the CashCo Team Leader on potential improvements within the teamWho You Are: You speak Spanish as a native and conversational English.
Any other European language is a plus.You preferably already worked 2 years in a similar positionYou have good negotiation and communication skills (spoken and written)You are dynamic, organized, with a methodical approach and attention to detailYou have strong customer focus and you are a team playerYou have the ability to work under pressure to attain company and team objectivesYou must be comfortable with ExcelYou have experience in ERP and SalesforceWhat We Offer You: An awesome team (not everybody likes our jokes, but we try our best)Flexible working environment (2 days home office per week)Competitive fixed salary, bonus, and equity (yes, equity!
)Lunch vouchers available for each working day (because yes, we like to try our best restaurants)International teams - More than 30 nationalities and 16 offices worldwideHighly inclusive working environmentLifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.Continuous learning and development programs (with full access to LinkedIn Learning!
)Free access to the Calm app - A program dedicated to help you have the best work/life balanceHealth insurance fully covered by the companyLife Insurance and Disability at no cost to the employeeAmazing offices with dining, coffee point on each floor, and leisure areaTeam building events (we love karaoke.
A lot.
)We believe that we are better together, and at TheFork we welcome you for who you are.
Our workplace is for everyone, as is our people-powered platform.
At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.
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