Detalles del empleo
Tipo de empleo: Jornada completa
Ubicación: Madrid, Madrid provincia
Descripción completa del empleo
Join Europe's fastest-growing PropTech ScaleUp!
We're looking for a Customer Success Representative to join us on our mission to solve chaos in international real estate markets.
Nuestra Misión y Visión
CASAFARI is the leading real estate data intelligence platform in Europe.
With operations in Portugal, Spain, France, Italy, and Germany, the company has grown exponentially supported by 150+ employees of at least 25 nationalities.
We started CASAFARI with a mission to organize the real estate market into an efficient data-powered ecosystem to enable and accelerate deals through a transparent and safe B2B platform.
CASAFARI isn't just another data aggregator: it's an entire operating system that powers real estate agents in real-time, removing asymmetry of knowledge, accelerating transactions and opening up new opportunities for iBuyers, property developers, investors and Q-commerce operators and beyond to reach their investment objectives.
Tu rol
- Liaise with customers submitting support requests via multiple channels.
- Interact with customers using a variety of platforms like live chat, calls, emails and tickets (reactive work).
- Respond to customers requests in a timely manner and efficiently, using the correct information to support them.
- Organize and conduct workshops, training sessions, and webinars for existing clients on new product features.
- Build and maintain strong relationships with customers.
- Gather feedback from customers to understand their satisfaction levels and identify areas for improvement.
- Analyze customer data to gain insights into their behavior, needs, and preferences, which can be used to improve the customer experience and increase retention rates.
- Create effective campaigns for new customers as well as less active ones.
Lo que estamos buscando
- Applicants must have native-level proficiency in Spanish and English.
- Professional working proficiency in Portuguese, Italian, German and/or French is a big plus.
- Excellent written and oral communication skills in English - our language of Business Operations.
- 2+ years of experience in customer support (preferably B2B, SaaS and Real Estate).
- Previous experience working with a ticketing system.
- Ability to understand technology for real estate professionals.
- Strong analytical and problem-solving abilities.
- Service-oriented mindset.
- Curiosity, strong growth mindset, ability to learn fast.
- Strong communication and interpersonal skills.
- Empathetic, desire to help and support clients.
Lo que ofrecemos
- Base salary (Range between €15,000 and 18,000).
- Health Insurance.
- Flexible working model, accommodating fully remote, fully onsite or hybrid.
- Mentorship, data/product, sales, and persuasion training.
#J-18808-Ljbffr