.What you doYour main mission as RSA Onboarding Project Manager will be ensuring the efficiency and effectiveness of major client onboarding operations at RSA and the efficiency of the assistance processes from start to finish. You will liaise with other departments such as IT, OM, Global Office, etc. on all aspects related to the ABS project. Your responsibility will be to oversee the implementation of contractual requirements by analyzing all needs and closely monitoring them throughout the life of the contract. In addition, you will coordinate projects within RSA aimed at continuously improving operations with implementation in the overall processes or at specific customers.This is a position within RSA LoB,in the local RSA LoB Process Excellence team with high exposure to global teams and the ability to manage cross-functional teams.Main Functions:Coordination and support at project management level of new customer implementations. Supervise and coordinate the onboarding of customers in accordance with the SLAs predefined in the contracts.Coordination of new functionalities (digital initiatives) and enhancements in Operations for RSA LoB.Coordination and support, with a transversal vision, of the digital tools to be implemented in Operations, supporting experts and platform managers.Support to the different Operations teams in relation to the Operations information to be presented to partners according to the established contracts and agreements.Prepare monthly business reviews including tracking of implementations and status of initiatives with internal stakeholders. Prepare clear and concise summaries to keep management regularly informed of the status of projects and alerts/points of attention.Execute ad hoc operations projects aimed at optimizing performance in RSA.Identify, propose and continuously implement process improvements through mapping and reviews of the different procedures and activities. Continuously seek improvements in close collaboration with key stakeholders.Work closely with RSA operations platforms.Realize new UAT functionalities and ensure that relevant ones are implemented and rolled out once in production.Identify, prioritize and monitor the resolution of IT issues in collaboration.What you bringDegree in Business Administration, Psychology, Political Science, Finance, Supply Chain, Engineering or any related field.At least 5 years' experience as a project manager, preferably in the insurance or BPO industry.Advanced analytical, business planning, time management and project management skills.Proven leadership abilities, can adequately deal with different stakeholders and high social and negotiation skills.Advanced presentation and communication skills, good command of both Spanish and English.Team player and integrity. Hands-on self-starter displaying a growth mindset and "make it happen" attitude.Open to occasional international business trips (up to 2-3 business trips per year)