Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We're looking for a Senior Associate Technical Account Manager (TAM) to join our Technical Customer Operations Team in Madrid. If you are excited to work closely with some of the biggest companies in the world and in a high profile position where you are the main technical go-to person, then the TAM role at IAS is the place for you!
Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!
Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services and solutions to our most premium clients.
Minimum Requirements:1-3 years working in a technical account/relationship management/client-facing roleBachelor's degree in a technical discipline preferredProficiency in JS, SQL, HTML, and data analysisPrevious experience with web traffic analysis tools and ad serving tagsPrevious experience working with APIs and SDKsCritical thinking and the ability to think outside of the boxExperience working with 3rd party advertising technology companiesExperience working with publishers and publisher ad serversKnowledge of the ad tech ecosystem, its players, and how it all worksStrong communication skills; written, verbal and listening skillsFluency in Spanish and English essentialWhat puts you over the top:History of collaborating effectively within cross-functional teamsProgrammatic experienceVideo and Mobile experienceProficiency in another European language (Italian/French preferred)About Integral Ad Science: Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.
Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
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