CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job DescriptionPosition Purpose: Customer Integration Services is a team responsible for minimizing the transactional operational cost, whilst enabling best in class controls to minimize pallet losses and cycle time in our customers and preserve the revenue associated to the movements. The Customer Integration Services Executive will be responsible for providing the guidance and technical support needed to define an efficient declaration tool for our customers, defining the actions required and controlling the progress of the measures put in place in order to ensure the most efficient service to our external customers. Ultimately, they are responsible for leading and coordinating the implementation of effective end to end standard B2B solutions included in our service catalogue.
Major/Key AccountabilitiesDeclaration Quality: Provide proactive and effective solutions to address declaration failures and reduce the liability for pallet losses amongst our paying customers. Promote closer relations with Customer Services to improve the declaration process and maximize the customer experience. Promote automated solutions and best declaration practices across our customers (i.e. EDI / myCHEP).B2B EDI Support: Ensure high levels of accuracy in all new implementations. Provide support and guidance to our internal & external customers in any query or failure about EDI solutions.Key ContactsInternal: Local teams: Account Managers & Customer Service Office; European Teams: wider BEST teams, Central Audits, EKA; Strategy/Digital Solutions/Marketing; IS&IT Support (EU & US).
External: Customer contacts; Third parties.
Qualifications & ExperienceDegree Level a plus2-3 years' experience in a customer-oriented roleSkills and KnowledgeExcellent priority setting skillsCommunication skillsCustomer focusNegotiation skillsProactive behaviourLearning on the flyKnowledge of SAP, Siebel/SalesforceAdvanced Excel skillsDetail-oriented, good data management skillsLanguagesEssential: English and GermanDesirable: Other European language: French, ItalianPreferred EducationNot Indicated
Preferred Level of Work ExperienceNot Indicated
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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