(Rp958) | Customer Service Agent: German (Afternoon Shift)

Hi, we're Fever!
We're excited you are checking out this job offer.
We are the leading global live-entertainment discovery tech platform with a clear mission: To democratize access to culture and entertainment. How do we achieve our mission?
Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

About the role: We love our customers and always aim to provide the best service.
If you like working at home, this job is for you!

INFO:
The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days/week) with 30 minutes of break.

You will be expected to: Manage incoming calls and chats and customer service inquiries. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers
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