[Rp-220] Sales & Services Coordinator

Position: Sales & Service Coordinator
Department: Sales & Service Department
Reporting to: Head of Operations (Europe)
Minimum Qualification: At least 5 years on job experience
Overall Job Function: To coordinate the process of the Company's sales and service functions, from the quotation stage, through to completion of individual tasks and eventual invoicing and admin closure for each specific task.
Main TasksTo send and receive RFQ, offers from customers and suppliers.To receive orders from customers and send orders to suppliers.To create the SAF in Navision/Plexus or any similar system.To request updates from suppliers regarding orders.To send updates to customers regarding orders.To track shipments and confirm arrival to delivery destination and update customers.To request ETA and ETD from agents and do all follow-up.To locate certified service centres in different cities around the world.To arrange for certified technicians/engineers to service vessels.To request regular updates from suppliers regarding technical attendances.To send and update customers regarding technical attendances.To request from suppliers confirmation of service completion on different vessels.To request service reports from suppliers and chase service reports from suppliers to send to customers.To request invoices from suppliers and chase invoices from suppliers.To issue invoices including regular follow-up and reminders.To update SAF or similar system and hand it in to my supervisor for check.To issue the invoices for closed cases.Incoming claims to be registered and handled accordingly.In case of dispute or notes, approval to be obtained by the manager.Maintain housekeeping of RFQs in database/B2B ensuring accurate, up-to-date admin records.Ensure use of approved forms and documents where appropriate.Responsible for start to end process for tasks, including final sign-off of each task signifying completion in all respects.Assist admin staff where required.Pay: 2,000.00€ - 2,500.00€ per month
Ability to commute/relocate: Barcelona, Barcelona: Reliably commute or planning to relocate before starting work (required)

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