Company Description Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders, and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club, and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V
Job Description What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly, and engaging serviceProcess all external and internal calls, text messages, or emails either by redirecting calls or assisting the callerTake ownership of the caller's request and ensure follow up according to the hotel's standards and taking messages if necessary.Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, and EngineeringMaintain and monitor the "Royal Service" software systemServe as a liaison for Guests requiring information relating to all aspects of the hotelHandle and distribute faxes, voice messages, and written messages for internal and external GuestsHave full knowledge of the hotel's emergency proceduresFollow department policies, procedures, and service standardsFollow all safety policiesOther duties as assignedYour skills and experience include: Previous customer-related experience an assetMust possess outstanding guest services skills and sophisticated verbal communication skillsComputer literate in Microsoft Windows applications requiredStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesVisa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS Additional Information All your information will be kept confidential according to EEO guidelines.
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