Empresas: Hotel Arts BarcelonaCONCIERGE: -Assist guests to find their way in our town making reservations of all kinds (restaurants, spa, hairdresser, rentals, transportation, tours, shows, events, etc.) -Assist guests finding their luggage that has been lost in the airport. -Send and receive packages, letters, personal belongings, flowers and others. -Assist guests in recommendations, suggestions on what to do in town (sightseeing tours, old town walks, beach promenades, shopping rounds, cultural visits, etc.). -Planning and booking trips, flights, hotels around the country and outside. Indicate directions within the property and services in their rooms. GUEST SERVICES: -First contact with the guest and the hotel, so need to be an impressive warm welcome. -Assist all guests with their luggage upon arrival and pick up on departure. -Arrange transportation in and out. -Organize in-room deliveries, gifts, welcome letters and other requests. -Take group bag pulls. -Storage personal belongings safely. Follow-up with guests requests and give a fond farewell to each guest. PENTHOUSES: -The pearl of the Hotel Arts. Where luxury meets and exceed the expectation of the guests. HKP duties: inspect rooms; look after their minibars, control cleanliness and engineer tasks. Butler assistance to each guest staying in the apartments. Personal concierge tasks. GUEST RELATIONS: -Engage guests in the lobby, interact, identify needs and solve demands. · Back office duties to plan, highlight and control VIP stays. FRONT DESK: -Check guests in and out, using opera system. Fulfil guests needs trying even to exceed their expectations, and deal with guests' complaints. Basic concierge assistance and information about the hotel facilities. CLUB: -Set, keep and break down daily food presentations. Thoroughly take care of all guests when relaxing in the executive lounge. HOUSEKEEPING: - Inspect and maintain cleanliness of guest rooms and common areas. Make checklists of inspected rooms. Monthly inventories of in-room amenities and attrezzo. Help HKP manager in daily pop up duties, projects and last minute requests. SPA: -Develop time management skills in order to plan and organize all services in the Spa. Crucial to have Sales Skills, to encourage guests to buy products or services. Take care of payments and make sure that there are no mistakes in the type of service provided. Ensure that payments conducted by you are in balance by the end of theRequisitos : School/University Agreement
