Rooms DirectorLocation: Madrid, SpainHotel: Luxury Boutique HotelSalary: Competitive + BenefitsAre you a passionate hospitality professional with a knack for delivering exceptional guest experiences?
Our luxury boutique hotel in the heart of Madrid is seeking a Rooms Director to oversee day-to-day operations and ensure our guests enjoy a truly memorable stay.This hotel prides itself on personalized service, attention to detail, and a refined sense of luxury.
We're looking for a leader who can combine operational excellence with a guest-focused mindset.Key ResponsibilitiesOperational Oversight: Supervise day-to-day hotel operations, ensuring smooth coordination across all departments, including Front Office, Housekeeping, and Maintenance.Guest Experience: Lead the team in delivering exceptional guest service, anticipating and fulfilling guest needs to maintain the highest standards of satisfaction.Team Leadership: Manage and inspire a dedicated team, fostering a collaborative and service-oriented culture.
Oversee recruitment, training, and performance management.Rooms Division: Oversee the Rooms Division, ensuring seamless check-in/check-out processes, room cleanliness, and maintenance to exceed guest expectations.Financial Management: Assist in budgeting, forecasting, and managing departmental expenses while identifying opportunities for cost savings and revenue growth.Compliance Standards: Ensure compliance with all health, safety, and hotel standards, maintaining the property's impeccable reputation.Problem Solving: Handle guest concerns and operational challenges efficiently, ensuring quick resolutions and a positive outcome for all parties.What We're Looking ForExperience: A minimum of 5 years in luxury boutique or high-end hotel operations, with proven experience overseeing rooms or operational departments.Leadership Skills: A natural leader with the ability to motivate and guide a team to deliver exceptional service.Guest-Centric: Passionate about creating unique and unforgettable guest experiences.Multitasker: Highly organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.Language Skills: Fluency in both English and Spanish is a must.Knowledge: Familiarity with luxury hospitality standards and operations in boutique hotels.
Experience with property management systems (PMS) is a plus.If you're ready to bring your expertise and passion for luxury hospitality to this exciting role, we'd love to hear from you!Apply Now by sending your CV!Join us in redefining boutique luxury in the heart of Madrid!