As Rooms Coordinator Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Operational Ownership
In this role, I will assume responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards.
I will perform the following relevant tasks for this role:
National and international parcels shipment coordination.
Ensure all the Rooms Training plans are accomplished.
Assist delivering trainings to new hosts if needed.
Perform LQA & Forbes audits for all Rooms Division departments.
Ensure all Room Division Guidelines are completed and accessible for the hosts.
Carry out inventories of the Rooms Division departments, including Housekeeping. Ensure the departmental inventory is up to date, clean and in good conditions every fifteen days approximately.
Make warehouse transfers for the Rooms departments.
Assist to prepare purchase orders for the Rooms departments.
Manage 'Lost & Found' cases related to Rooms Division.
Assist to ensure all new hosts have the necessary equipment and access to perform their work.
Operate office equipment such as scanner & copy machines, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Compose and distribute meeting notes, routine correspondence, and reports.
Have a good knowledge of all Rooms Division systems and day-to-day activities.
Maintain efficient administration within the department preparing and submitting operational reports on time.
Attend meetings and training as required by supervisors.
Impeccable telephone etiquette is needed; however, making the guest feel comfortable by adapting our communication style to theirs.
Ability to use multiple platforms at the same time while managing various pieces of information.
Managing the correct use of our main communication tool with in-house guests, Six Senses App and monitoring the execution of all tasks pending.
Perform any additional tasks given to me by the Rooms Coordinator and the Rooms Operations Manager.
Program length: minimum 6 months.
What's in it for me:
I will learn and grow with our Six Senses Ibiza leaders, in a non-hierarchical organization.
I will be part of our Mission Wellness Program - with plenty of activities to discover Six Senses values, mission and vision along with our beautiful Island.
I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch and dinner.
The hotel will provide shared accommodation, where I will share the space with fun and quirky people.
Locker available.
I will enjoy two days off for each week of training.
Internship Allowance.
Skills and Experience
To execute the position of Rooms Coordinator trainee, I have the required qualifications, technical skills with proven results.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. I have experience and I am able to work in a cross-cultural environment positively.
I have an excellent command of written and spoken English and Spanish.
I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
An European Visa is mandatory.
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