Room Service

Empresas: Hotel Mandarin Oriental Barcelona Key Responsibilities: Accurately set up tables or trays according to orders in a timely manner up to our standards Deliver in-room dining orders promptly to guests Assist guests courteously and efficiently with any requests Demonstrate extensive knowledge of food and beverage to offer suggestions and upsell products Clean tables promptly after guests finish dining Complete side work and equipment preparations for smooth operations Ensure all silverware and glasses are spotless Double-check order accuracy before delivery Verify all items served are included in the final bill Confirm guest satisfaction before leaving the room Anticipate guest needs to provide exceptional service Attend food and beverage training sessions Follow schedule change communication procedures Bid farewell to guests wishing them a pleasant day/evening Submit all checks and reports at the end of each shift Maintain a clean in-room dining environment at all times Adhere to opening, closing duties, and side work guidelines Create a positive atmosphere for guests Set up, clean, and polish tables, trays, glasses, and silverware Fold napkins and clear tables promptly Requirements: Flexibility Teamwork Detail-oriented Proactive