(Rn215) | Customer Care Quality Supervisor

Everything you are looking for and more.He / she will be responsible for ensuring proper customer service, unifying criteria on the resolution of incidents and the achievement of procedures.What responsibilities and objectives will you have?Active listening of ATC calls (Spain, Portugal and external team).Monitor response to customer emails.Ensure the correct development of the ATC team processes.Create and keep all procedures up to date.Responsible for internal trainings.Collect and analyse the level of service offered by Customer Care.What will the requirements be?At least 2 years of experience in a similar position of customer service and telephony.Higher level vocational training or Degree (Business Administration and Management or similar preferred).Complaints and conflict management.Customer focused.Communication skills.Capacity for analysis and synthesis.Teamwork.Ability to prioritise.Organisation.Resolute person.Knowledge of Excel.English is an asset.What do we offer?Excellent working environment.Professional growth within the company.Flexible working hours.Online platform for lifelong learning.Competitive salary.Flexible remuneration services can be contracted.Inclusive Culture.InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
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