Your mission : What is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us? It is not only a job - it is a just cause that will fill you with satisfaction every day. We are constantly moving forward and looking out for a Customer Support Technical Engineer to support our growth in the solar industry.First level support of issues, communicate with customer and provide supportGSP system tickets handling for direct sales productPerform troubleshooting and incident response on the systems according FQA and instructionEscalate the trouble ticket to second Line when you cannot solve itTrack issues through to resolutionImplementation for software delivery and upgradesWorking to triage or troubleshoot the issues within their defined areasYour profile : All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it's all about electrical equipment, that's why it is essential for you to have:Education as Electrical technician or EngineerWilling to work on call dutyExperience with Sungrow product is beneficialExperience dealing with issues, and have good communicationWillingness to travelEnglish and Spanish Proficiency at least C1 LevelDriving license is beneficialH&S training to access to construction site with electrical specific training is beneficialField service work experiences is beneficialWhy us? : This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy! We are more than happy to state that not only we are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D; there is and became theworld's biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it! Besides that, many things await you:Opportunities for Career advancementBonus payment based on pre-agreed and signed KPI agreementsA multinational team awaits you with lots of European and transeuropean exchangePossibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutionsTechnical and commercial training in our headquarter in Germany and even visits to the big R&D facility in ChinaAbout us : We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds.#J-18808-Ljbffr
