[Rj188] Application Technical Support Analyst

We are looking for an Application Technical Support Analyst to provide service for the Enterprise Operations Center of a multinational pharmaceutical company.
TASKS:Resolve incoming incidents/problems.Handle service requests/data loads/consulting requests.Create required documentation.Check monitoring events.Update knowledge regularly.Communicate with end users to gather required information or to obtain confirmation for closure.SKILLS:2 years of technical support experience in a corporate environment or similar role.Good understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and troubleshoot basic technical issues.Excellent problem-solving and communication skills.Customer-oriented mindset.Ability to provide step-by-step technical help.Technical Skills (Knowledge of):Windows Server, Citrix, Linux.JBOSS, Oracle RDBM, SQL Server.Fluent in English.ITIL v3.0 or higher Fundamentals Certification.SCHEDULE:08h-17h from Monday to Friday (flexible).
Currently: Full-time remote.
Soon: 2 days of office work | 3 days remote.
CONDITIONS:Salary package based on your profile.Permanent Contract.Ticket restaurant included in-office hours.Flexible Retribution Program (medical insurance, public transport ticket, and childcare check).Discounts on gym network (Andjoy).Learning & Development (Training catalogue).360º Continuous Evaluation.Friend Referral Program.Team Building Activities.Our goal is that you are well in every way!

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